When you have configured the Signagelive application on your specific device, you will now be shown a 6 digit Activation Code when our software is launched. You will now be in a position to activate your license, so please make a note of your Activation Code, and follow the steps below:

1. Click on the Login into the Signagelive link, or navigate to your network at https://login.signagelive.com.
2. Within your network, please click on the Settings and then Licences menus.
3. Please locate the license you wish to activate against and then please click on the 16 digit code shown.
4. When you click on the code you will be shown a Licence Summary page and this will include an Activate Player section. Within this section, please enter your 6 digit activation code which was shown in the Configuration Wizard.
5. To finish, please now click the Activate Player button and the device will now be activated on your network.

Now that you have now successfully activated your hardware device using your available Signagelive license, your device will soon stop showing the Activation Code and begin automatically showing the Signagelive default image content.

The Signagelive Support Team is available between 08:00 am to 00:00 am Monday to Friday (UK Time), therefore the Live Chat feature will be online at the same times.

How to access help via your account?

Within your Signagelive network, you can access help at any time from the Help icons that sit at the bottom right of your screen.

These options will appear as follows: 

Here are what each of these options will do for you when clicked:

Name	Position	Purpose
	Help for this Page	Bottom of Screen	Brings up a Help for this Page pop-up, which will offer you the most suited help articles from our Help Center based on the page you are currently viewing within your network.
	Downloads	Bottom of Screen	Navigates you to the Downloads area of our Help Center where you will be able to find the recommended links for our PC Clients, Codec Pack, and other useful tools.
	Platform Status	Bottom of Screen	Navigates you to our Platform Status page so you can see how our services are performing and whether there are any issues.
	Help	Bottom of Screen	Allows you to bring up a Help feature that will firstly allow you to search for assistance on our Help Center by entering search terms. You can also access our Live Chat feature via this option after you’ve done a search.

Searching for Help

As discussed you can access a Help feature that will allow you to enter search terms which will then return results directly from our Help Center. You can also connect to our Support Team via Live Chat within this feature if you’ve carried out an unsuccessful search for your issue:

If our Live Chat feature is set as Offline, all Signagelive customers can still use the system to leave a message for our Support Team and this will be automatically generated as a ticket and we’ll respond as soon as possible.

When you have created your account and have successfully logged in you are then ready to create your Signagelive network. In terms of Signagelive, a Network is an account that has been created for a company or user that will hold all uploaded assets, playlist(s), layout(s), deployment(s), player(s), licence(s) and user accounts all in a single area.

The following guide will take you through how to create a Signagelive network:

1. The first step is to make sure you are logged in to your Signagelive account. If you are not logged in at this stage then please do so and then you should be on your My Signagelive page.
2. When on your My Signagelive page you will notice a blue New Network button which you will now need to click to begin.
3. After clicking the New Network button, you will now be presented with a network creation form asking you for details such as a network name, contact details and any license keys you wish to add. Please complete the form to proceed.
4. After completing the form, you will have needed to enter at least one working unused license, plus fill out the captcha information. After doing both of these steps plus having entered the network name and contact information, please read the End User Agreement and then tick the I have read and agree to the End User Agreement box.
5. After ticking, please click on the green Create button to proceed.
6. After clicking the Create button your new network will be created and you will be presented with the Welcome to your new Signagelive network wizard which will assist you with getting your devices configured and activated with a Signagelive license.

Please Note: Now that you have created your Network you will have no registered Players, therefore when you now login to your network for the first time you will be presented with the Network Wizard. The Network Wizard helps you get started and the following article will help you – Using the Network Wizard.

Signagelive is able to play all kinds of content and one of the common options selected by users is to use web pages. Adding and using web pages within your network is very simple to do and the following guide will take you through the process of how you can do this.

To begin adding web pages to your network, you will need to take the following steps:

1. When logged in to the network you wish to add your web pages too, you will need to first need to click on the Content menu, select Assets from the drop-down option that appears and then click the Add Assets option.
2. When you have selected these options you will be presented with the main Asset Uploader screen and you will need to click on the Add URL button that is near the top left area of the window.
3. After clicking the Add URL button you will be presented with a prompt with the title “What type of URL would you like to Add?” window will appear. It is from this from this window you will need to click the first option which is the “Add Webpage” button.
4. After making your selection you will now be shown the “Add New Web page” window and will be able to begin adding your webpage. To proceed, you will first need to give your webpage a friendly name.
5. After adding a name, you can then select whether your webpage is HTTP:// or HTTPS:// and enter the URL of the webpage you’d like to add to your network.
6. After doing this step you will then need to tick the “I confirm I have permission to use and distribute this asset” box within the window.
7. When you are finished adding your webpage, you can then click the OK button and the webpage will be added to the “Your Media Queue” area. The asset is in the list ready to be uploaded.

You will now have added the webpage and it will now appear in your Upload Queue area. If you want to quickly upload this webpage just click on the Upload button, however, if you wish to add other files to the queue please do so and click Upload when you are ready to proceed. Your webpage will become an asset on your network which you can then schedule at any time.